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Cannot find "XXX"
scanner used for
the previous
scan. "YYY" will
be used instead.
(“XXX” and “YYY” indi-
cate scanner names.)
• The main power
switch of the previ-
ously used scanner is
not set to “On”.
• The machine is not
connected to the net-
work correctly.
• Check whether the main power
switch of the scanner used for the
previous scan is turned off.
• Check the previously used scanner
is connected to the network correct-
ly.
• Cancel the Personal Firewall of the
client computer.
• Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is
set as the machine’s protocol. See
“Network Settings”, General Set-
tings Guide and “Using telnet”,
Network Guide.
• Select the scanner used for the pre-
vious scan.
Error has oc-
curred in the
scanner driver.
An error has occurred in
the driver.
• Check whether the network cable is
connected correctly to the client
computer.
• Check whether the Ethernet board
of the client computer is recognized
correctly by Windows.
• Check whether the client computer
can use the TCP/IP protocol.
Communication er-
ror has occurred
on the network.
A communication error
has occurred on the net-
work.
Check whether the client computer can
use the TCP/IP protocol.
Scanner is in use
for other func-
tion. Please wait.
A function of the machine
other than the scanner
function is being used
such as the copier func-
tion.
Wait for a while and reconnect.
Insufficient
memory. Close all
other applica-
tions, then re-
start scanning.
Memory is insufficient. • Close all the unnecessary applica-
tions running on the client computer.
• Uninstall the TWAIN driver, and
then reinstall it after restarting the
computer.
No User Code is
registered. Con-
sult your system
administrator.
Access is restricted with
user codes.
Contact the administrator of the ma-
chine.
Any of Login User
Name, Login Pass-
word or Driver
Encryption Key is
incorrect.
The entered login user
name, password, or driv-
er encryption key was in-
valid.
• Check the login user name, login
password, and driver encryption
key.
• Permission to use this function has
not been granted. Contact the ad-
ministrator.
Message Cause Solution