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Types of Service Available
If your function generator fails during the warranty period (within three
years of original purchase), Agilent will replace or repair it free of charge.
After your warranty expires, Agilent will repair or replace it at a
competitive price. The standard repair process is “whole unit exchange”.
The replacement units are fully refurbished and are shipped with new
calibration certificates.
Standard Repair Service (worldwide)
Contact your nearest Agilent Technologies Service Center. They will
arrange to have your function generator repaired or replaced.
Agilent Express Unit Exchange (U.S.A. only)
You will receive a refurbished, calibrated replacement Agilent 33120A in
1 to 4 days.
1 Call 1-877-447-7278 and ask for “Agilent Express”.
You will be asked for your serial number, shipping address, and a credit
card number to guarantee the return of your failed unit.
If you do not return your failed unit within 15 business days, your credit
card will be billed for the cost of a new 33120A.
2 Agilent will immediately send a replacement 33120A directly to you.
The replacement unit will come with instructions for returning your
failed unit. Please retain the shipping carton and packing materials to
return the failed unit to Agilent. If you have questions regarding these
instructions, please call 1-877-447-7278.
The replacement unit will have a different serial number than your
failed unit. If you need to track your original serial number, a blank
label will be shipped with the replacement unit to record your original
serial number.
Chapter 6 Service
Types of Service Available
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