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ProSecure Unified Threat Management UTM10 or UTM25 Reference Manual
Troubleshooting and Using Online Support 12-11
v1.0, September 2009
If NETGEAR Technical Support cannot access the UTM remotely, they might ask you to save a
log file to your computer and then e-mail it to NETGEAR for analysis (see “Gathering Important
Log Information” on page 11-47).
Sending Suspicious Files to NETGEAR for Analysis
You can report any undetected malware file or malicious e-mail to NETGEAR for analysis. The
file is compressed and password-protected before it is sent.
To submit a file to NETGEAR for analysis:
1. Select Support > Malware Analysis from the menu The Online Support screen displays.
2. Enter the settings as explained in Table 12-1.
Figure 12-3
Table 12-1. Malware Analysis Settings
Setting Description (or Subfield and Description)
Email Address The e-mail address of the submitter to enable NETGEAR to contact the
submitter if needed.
File Location Click Browse to navigate to the file that you want to submit to NETGEAR.
Source / Product Model Specify where the file originated (for example, an e-mail address if received
via e-mail) and, if known, which product or scan feature (for example, the
UTM or a desktop anti-virus application) detected the file.
Description As an option, include a description or any information that is relevant.