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System Overview
Nortel Networks Call Center Reporting Set Up and Operation Guide Issue 07
8
Center platform and stores it on the hard disk of the Master Client PC. It is this stored
information which provides the data for the reports.
The RDB Server is the program used to gather and store the event data sent from the Call Center
platform. The RDB Server must be running whenever statistical data needs to be collected. For
this reason, it is recommended that the RDB Server is operational at all times.
There can be only one PC on your network running the Master Client software. However,
so that other users may view the Nortel Networks Call Center Reporting Real Time screens and
access the reports, other PCs on your network may be loaded with the Nortel Networks Call
Center Reporting Multiple Client software (known as Multiple Clients).
Multiple Client PCs communicate with the Master PC, they do not communicate with the Call
Center platform directly. For Multiple Clients to operate correctly the RDB Server must be
running on the Master Client PC. For this reason it is recommended that the RDB Server is
operational at all times.
Both Master Client and Multiple Client PCs may be used to change the configuration of the Call
Center Reporting software, to view and print reports and to display the Real Time screens.
!
DO NOT INSTALL BOTH SETS OF CLIENT SOFTWARE ON A SINGLE
PC. ONE PC ON YOUR NETWORK SHOULD BE NOMINATED AS THE
MASTER CLIENT PC. ANY OTHER PC WHICH WILL RUN THE
CLIENT SOFTWARE MUST BE RUNNING THE MULTIPLE CLIENT
SOFTWARE. NO PC MAY BE USED TO RUN BOTH TWO SETS OF
SOFTWARE.
IF YOU HAVE MULTIPLE BUSINESS COMMUNICATIONS MANAGER
OR CALLPILOT INSTALLATIONS AT YOUR PREMISES CONNECTED
TO A SINGLE NETWORK, THEN YOU CAN HAVE MORE THAN ONE
MASTER CLIENT, BUT EACH MASTER CLIENT MUST BE DRIVEN
BY A SINGLE BUSINESS COMMUNICATIONS MANAGER OR
CALLPILOT.
PC requirements
The minimum requirements of the PC required to run Nortel Networks Call Center Reporting
software (either as a Master Client or Multiple Client) depends upon whether or not the PC is
dedicated to running Nortel Networks Call Center Reporting, or if it shares its resources with
other applications.
See below for the minimum requirements for your circumstances.
Minimum PC specifications:
IBM™ Compatible PC