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Issue 07 Nortel Networks Call Center Reporting Set Up and Operation Guide
41
However, if the PC has been turned off for a period in excess of the IP Address lease time for
your network and the IP Address has been allocated to another PC, then it will receive a new IP
Address.
!
If the IP Address of a physical Wallboard or an ipView SoftBoard software
wallboard changes, the MIS Config must be updated to reflect the new IP Address of
the Wallboard device.
Wallboard Title
A Wallboard Title is a line of fixed text on the top line of the Wallboard. It is typically used to
indicate the Skillset (or System) to which a Wallboard has been assigned. A Title can be up to 16
characters long.
Wallboard Buzzer
The Wallboard Buzzer option ensures that whenever a Message, Alarm, Schedule or Summary is
sent to the Wallboard, a buzzer will sound and prompt the agents to view the information being
displayed.
Wallboard Summary
The Wallboard Summary option will automatically display information on the performance of
your call center. Information is displayed on the hour, for the previous hour and for the day so
far.
The Parameters displayed during a summary are:
Abbreviation Description
IH Total number of Incoming calls for the Hour
ID Total number of Incoming calls for the Day
OH Total number of Outgoing Calls for the Hour
OD Total number of Outgoing Calls for the Day
AH Total number of Abandoned Calls for the Hour
AD Total number of Abandoned Calls for the Day
SH Grade of Service for the Hour
SD Grade of Service for the Day
Wallboard Parameters
To select which parameters to display on a Wallboard, click the Parameter tab.