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Nortel Networks Call Center Reporting Set Up and Operation Guide Issue 07
92
Hourly reports, 59
How this guide is organized, 5
How to use this guide, 5
I
Icon, 27, 29, 30, 61
Incoming Call Report, 64
Installation, 5, 25
Installation prerequisites, 11
Installing Wallboard, 39
K
Key performance statistics, 71
Keycode, 12
L
Line configuration, 35, 36
Line information, 65
List of reports, 60
Logging in, 27, 29
Logging out, 28, 30
M
Management reports, 7, 30, 50, 57, 60, 78
Maximum capacity, 68
Microsoft Access, 81, 82
Microsoft Excel, 81, 82
Microsoft Office, 83
Microsoft Query, 82
Minimum PC specification, 8
Monthly reports, 60
Multiple Client software, 13, 14, 17, 18
Multiple Wallboards, 7, 39
N
Naming Skillsets, 34
Next Ten Skillsets, 52
Nortel Networks Call Center Reporting, 5,
6, 7, 8, 11, 12, 13, 14, 17, 18, 21, 22, 23,
25, 27, 28, 29, 30, 31, 33, 35, 36, 37, 39,
49, 50, 51, 57, 61, 77, 85, 87
Not Ready, 43, 45, 50, 54, 55, 56, 66, 67, 72
Numerical format, 51, 60, 62, 75, 79
O
On-line help, 61
Operating System Compatibility, 9
Other documents, 6, 39
P
Password, 16, 27, 37
Password resetting, 38
PC requirements, 8
PC specification, 8
Peak tab, 50
Previous Ten Skillsets, 52
Primary Alert, 50
Print, 30
Print Schedule, 74, 78
Printing reports, 60, 74, 75, 76
Problem solving, 22
R
RDB Server, 7, 8, 22, 27, 29, 30
Real Time, 7, 44, 49, 50, 51, 53, 54
Reference material, 6
Removing Wallboard Alarm, 46
Removing Wallboard messages, 44
Removing Wallboard Schedule, 47
Report Manager window, 58, 60, 61, 74
Reports, 7, 30, 34, 37, 49, 50, 57, 58, 60, 61,
62, 79, 87
Resetting password, 38
Restarting, 22
S
Schedule for printing, 78
Sending Wallboard messages, 45
Service Status, 56
Service Target, 50
Setting up statistics, 49
Sharing files, 15
Shortcuts to options, 61
Skillset, 34, 39, 51, 53, 55, 57, 62, 66, 67
Skillset Level, 43, 49, 51, 54, 55, 57, 62, 66,
67
Skillset names, 34
Software, 7
Software version, 31, 61