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Installing Nortel Networks Call Center Reporting
Issue 07 Nortel Networks Call Center Reporting Set Up and Operation Guide
21
1. Using Windows Explorer, browse to the Call Center Reporting folder on the Nortel
Networks Call Center Reporting Master PC.
2. Try to access this folder and you will be prompted for the Full Access password for the
shared folder. Supply the password. (In Windows 95 and Windows 98, ensure the Save
this password in your password list check box is checked, and click OK. In Windows
NT and Windows 2000, you must also supply the User Name you wish to connect as.)
3. Right-click the folder name in the Windows Explorer tree, and select the Map Network
Drive option.
4. Select the drive letter you wish to map the Call Center Reporting shared folder to (it is
recommended that you accepting the default value). In Windows 95 and Windows 98
ensure the Reconnect at logon checkbox is checked, and click OK.
5. Whenever a new logon session is started the user is automatically connected to the Call
Center Reporting shared folder, and the Nortel Networks Call Center Reporting Client
can then be started as usual.
!
If the Full Access password was saved in your password list by Windows, you
will not need to supply a password. If it was not, you will be prompted for the
Full Access password of the Call Center Reporting folder once at the start of
each logon session.
Troubleshooting Nortel Networks Call Center Reporting Installation
Nortel Networks Call Center Reporting will detect whether the Windows OLE component is
correctly installed on the target PC.
If the OLE component is not present on the target PC (or if the OLE registry key has been
removed or altered) you will see the following message displayed, with an OK button:
An error occurred during the move data process: -119.
Click on the OK button. You will then see the following message displayed, with an OK button:
Installation of Call Center Reporting has been cancelled.
Click on OK to acknowledge the message.
Contact your System Administrator to allow them to rectify the situation (by restoring a backup
of your PC, or re-installing the OLE/DCOM component onto your PC, for example.)