Filter
Top Products
Issue 07 Nortel Networks Call Center Reporting Set Up and Operation Guide
Upgrading from version 2.5 GA to 2.5 Feature Pack 1
Introduction
These instructions outline the procedure required to successfully upgrade from version 2.5 GA of
Nortel Networks Call Center Reporting
to version 2.5 Feature Pack 1 (known as FP1).
• These instructions cover both the Nortel Networks Call Center Reporting Master Client
(commonly known as the ‘Master’) and Nortel Networks Call Center Reporting Multiple
Client (commonly known as the ‘Client’).
• These instructions apply to Nortel Networks Call Center Reporting whether used in
conjunction with the CallPilot 100/150 platform or the Business Communications
Manager platform.
When it is uninstalled Nortel Networks Call Center Reporting purposely leaves some files
behind. These files contain the statistical data which has been gathered by the system as it has
been used, and the configuration data files, which contain the settings and preferences that have
been supplied by the user and which are used to determine the behaviour of the application.
These files are left on the hard disk to make it easy to uninstall and re-install the same version of
Nortel Networks Call Center Reporting. (You may wish to do this if some application files have
been deleted in error, or if a patch version is being installed). The statistical files can either be
removed, or they can remain. Note that only the Master PC will contain statistical files. Client
PCs do not collect statistical data.
Upgrade Process
In broad terms the upgrade process is:
1. Close down Nortel Networks Call Center Reporting MIS and the RDBServer.
2. Uninstall the Nortel Networks Call Center Reporting version 2.5 GA.
3. Install Nortel Networks Call Center Reporting version 2.5 FP1.
!
Make sure that the Nortel Networks Call Center Reporting application (and,
on the Master PC, the RDBServer) have been closed down before you start
the upgrade process.