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Issue 07 Nortel Networks Call Center Reporting Set Up and Operation Guide
93
Solving problems, 22
Starting, 22, 27
Stat Time Bin, 37, 87
Statistical averages, 50
Statistical peaks, 50
Statistical set up, 49
Statistics, 7, 8, 12, 29, 37, 49, 50, 57, 60, 71,
73, 87
Status Bar, 30
Summary Report, 50, 62, 73, 74
System Capacity Report, 68
System Level, 45, 49, 51, 52, 53, 57, 65, 66,
67, 70, 72, 75
System Manager window, 39, 44, 58, 59, 75,
77, 78
T
TCP/IP protocol, 9, 12
Text messages, 39, 43
Threshold, 37, 45, 46, 56
Title of Wallboard, 41
Toolbar, 30
Traffic Analysis tab, 50
Traffic Status, 56
Troubleshooting, 22
U
Upgrading, 85
User ID, 27
User interface, 7, 28, 30
V
Viewing Reports, 61
W
Wallboard, 7, 37, 39, 40, 43, 44, 45, 46, 47
Wallboard alarm, 43, 45
Wallboard buzzer, 40, 41, 43, 45, 46
Wallboard display, 39
Wallboard IP Address, 39, 40
Wallboard messages, 43
Wallboard parameters, 39, 41
Wallboard schedule, 43, 46, 47
Wallboard Summary, 41
Wallboard Title, 41
Weekly reports, 60
Windows 2000, 11, 13, 16, 19
Windows 95, 9, 19, 20, 21, 24
Windows 98, 20, 21
Windows NT, 11, 16, 19, 21