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Issue 07 Nortel Networks Call Center Reporting Set Up and Operation Guide
Table of contents
How to use this guide........................................................................ 5
Introduction .............................................................................................................5
How this guide is organized....................................................................................5
Other documents ....................................................................................................6
System Overview............................................................................... 7
Introduction .............................................................................................................7
System software .....................................................................................................7
PC requirements.....................................................................................................8
Operating System Compatibility .............................................................................9
Installing Nortel Networks Call Center Reporting......................... 11
Introduction ...........................................................................................................11
Installation prerequisites.......................................................................................11
Installing Nortel Networks Call Center Reporting Master Client software ............12
TCP/IP Protocol...............................................................................................12
Checking whether The Windows Networking Component Is Installed............12
Installing Nortel Networks Call Center Reporting Master Client from a Business
Communications Manager 2.5.........................................................................13
Installing Nortel Networks Call Center Reporting Master Client
for a CallPilot 100/150 Installation...................................................................14
Master Client PC File Sharing .........................................................................15
Installing Nortel Networks Call Center Reporting software onto
additional PCs..................................................................................................17
Installing Nortel Networks Call Center Reporting Multiple Client from a
Business Communications Manager 2.5.........................................................17
Installing Nortel Networks Call Center Reporting Multiple Client for a
CallPilot 100/150 Installation ...........................................................................18
Applying Security to the Call Center Reporting Shared Folder.......................19
Troubleshooting Nortel Networks Call Center Reporting Installation ...................21
Troubleshooting Nortel Networks Call Center Reporting .....................................22
Folders created on the Call Center Reporting Multiple Client PCs ......................25
Using Nortel Networks Call Center Reporting............................... 27
Starting Nortel Networks Call Center Reporting...................................................27
Entering Nortel Networks Call Center Reporting (Log In) ...............................27
Exiting Nortel Networks Call Center Reporting Master Client (Log Out).........28
Closing the RDB Server (on the Master Client PC).........................................29
Call Center Reporting Main Window ....................................................................29
Level ................................................................................................................29
View .................................................................................................................30
System (System Manager level only)..............................................................30
Management-Info.............................................................................................30
Window............................................................................................................30