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Real Time information
Issue 07 Nortel Networks Call Center Reporting Set Up and Operation Guide
53
System Graphical Real Time – Lines
Waiting Time of the Oldest Call
Number of lines with incoming calls
Number of lines with outgoing calls
Number of lines with calls waiting
Number of lines with calls waiting > alarm
Number of lines available for calls
System Graphical Real Time - Agents
Names of all agents logged in
Status of all agents logged in
Status duration of all agents logged in
Skillset name to which each agent belongs
System level – Numerical Real Time Screen
The information displayed in the numerical windows includes:
System Numerical Real Time - Lines
Skillset name
Total number of available lines