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Issue 07 Nortel Networks Call Center Reporting Set Up and Operation Guide
37
Nortel Networks Call Center Reporting Config Upload Window – Transfer Completed
6. Click OK.
Stat Time Bin
Select this tab to configure the time thresholds used in the statistical analysis of Answered and
Abandoned Calls. Nortel Networks Call Center Reporting will provide statistical reports on the
percentage of incoming calls answered and abandoned within each of your chosen Stat Time
Bins.
Note that the Time Bins do not show the duration of the calls, they show (Answered report) the
duration of queuing time before they were answered and (Abandoned Report) the amount of
queuing time before they abandoned from the Skillset call queue and gave up waiting.
Also note that changing the Stat Time bins will affect all Answered and Abandoned call data
which is gathered from that point in time, but it does not re-format existing reports. This allows
you to change the Stat Time bins to cater for differing needs which may arise, without affecting
your previously gathered statistics.
The valid values that you can enter into the Time Bins are from 00:00 to 59:59, and the values
must be progressively higher, so Time Bin 2 is greater than Time Bin 1, Time Bin 3 is higher
than Time Bin 2 and so on.
Wallboard
Select this tab to configure Wallboard(s). Wallboard configuration is covered in detail in Chapter
6 of this guide.
Password
Allows the System Manager Log In password to be changed from the default value of 900. The
password must be a three-digit number between 100 and 999.
Note: If the password is changed from the default value and then forgotten, Nortel Networks
Call Center Reporting Master Client must be un-installed and all files removed from the