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Issue 07 Nortel Networks Call Center Reporting Set Up and Operation Guide
Configuring Nortel Networks Call Center Reporting
Introduction
Nortel Networks Call Center Reporting gathers data on events that occur within your Call Center
system. For meaningful and accurate information to be collated, Nortel Networks Call Center
Reporting must be suitably configured.
The configuration options can be accessed from the System Manager menu by selecting S
ystem
and then C
onfigure….
The Configure window consists of a set of named tabs which can be selected to enter, view or
change the configuration. The Skillset information, Line information and Agent information is
transferred to Nortel Networks Call Center Reporting from the Call Center platform, when you
request to Upload these sets of information. You do not manually enter these sets of
information. This is discussed below in the Skillsets, Lines and Agents sections.
Configure window
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