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Management Reports
Issue 07 Nortel Networks Call Center Reporting Set Up and Operation Guide
59
wish to view reports for today, you will find it more convenient to use the Current Reports
options.
Information from the Daily reports is rolled forwards into the Weekly and Monthly reports on
the passing of midnight. If you look at a Weekly or Monthly report for a Week or Month that
has not expired yet, it will be current up to midnight of the previous day.
To access a Historical Report:
1. Click M
anagement-Info from the Main window.
2. Click H
istorical Reports…. The Historical Report calendar window will open with
the current month displayed.
The Calendar window
3. Select the month required from the drop down menu.
4. Select the year required from the drop down menu.
5. Select the time period from the following list of options:
• To view reports for an individual hour, click the day required and then click
the Hourly button. You will be presented with a list of hours for which there
is data. Click your selection, and then click OK.