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Nortel Networks Call Center Reporting Set Up and Operation Guide Issue 07
38
\Program Files\Nortel Networks\Call Center Reporting folder, and the Nortel
Networks Call Center Reporting software re-installed to allow you to Log In. This would
reset the password back to the default value of 900. This will remove all of the
configuration from the Master Client. The Skillset, Line and Agent details will need to
be Uploaded again, and the other details of the configuration (such as Stat Time bins will
need to be re-entered.
!
You do not need to remove the stats folder from the \Program
Files\Nortel Networks\Call Center Reporting folder. If you do this,
you will remove all of your stored reports from the system.