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Installing Nortel Networks Call Center Reporting
Issue 07 Nortel Networks Call Center Reporting Set Up and Operation Guide
13
2. On the Windows taskbar, click Start, point to Settings and then click Control Panel. The
Control Panel window appears.
(If you are using the Windows 2000 operating system, double click instead on Networking
and Dial-up Connections. The Networking and Dial-up Connections window appears)
3. Double click on the Network icon . The Network window appears with the
Configuration tab displayed.
(If you are using Windows 2000 operating system, double click instead on the Local Area
Connection icon and then click on the Properties button. )
4. Check that TCP/IP appears on the list of installed network components. If TCP/IP is not on
the list, click Add to install this protocol using the Windows installation instructions, or refer
to your network administrator.
Installing Nortel Networks Call Center Reporting Master Client from a Business
Communications Manager 2.5
1. Exit any Windows programs that are running.
2. Start your internet Browser (such as Internet Explorer or Netscape), and use it to connect to
Port 6800 on the Business Communications Manager. Do this by entering into the browser
Address Bar the IP Address of the Business Communications Manager and the Port number,
in the following format: http://10.10.10.1:6800
. (Remember to substitute the IP Address of
your Business Communications Manager for the 10.10.10.1 shown in the example above.)
3. Nortel Networks Unified Manager page will appear in the browser.
4. Click on the Install Clients link.
5. The Install Clients page will appear in the browser.
6. Click on the Call Center Reporting Master Client link. Information on the Call Center
Software application will appear in the browser window. (You may need to scroll down
through the page to see the buttons which install the Call Center Reporting Master Client.)
7. Click on the Install Call Center Reporting Master Client button.
8. A dialog will appear from which you can select to either Run this program from its
current location or Save this program to disk. The default option is Save this program to
disk. Click on OK.
9. Several progress bars appear as the installation routine prepares itself. Presently the Nortel
Networks Call Center Reporting Master language selection dialog appears. Select the
language you wish to install, and then click OK.