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Nortel Networks Call Center Reporting Set Up and Operation Guide Issue 07
86
1.0 Close Down Nortel Networks Call Center Reporting version 2.5 GA
1. Click on the Exit option in the File menu of the GUI, and then provide the System
Manager ID and Password, and click the OK button.
2. Double click on the RDBServer icon in the tooltray. Click on the Exit button and then
provide the System Manager ID and Password, and click the OK button, then click on the
OK button in the verification dialog.
2.0 Uninstall the Nortel Networks Call Center Reporting version 2.5 GA
1. From the Start menu highlight Settings and click on Control Panel.
2. Double-click on Add/Remove Programs.
3. From the list of installed applications, select Call Center Reporting.
4. Click the Add/Remove button (in Windows 2000 this is labelled Change/Remove).
5. Click the Yes button on the confirmation dialog.
3.0 Install Nortel Networks Call Center Reporting version 2.5 FP1
Install the Nortel Networks Call Center Reporting Master Client or Nortel Networks Call Center
Reporting Multiple Client in the usual fashion, according to the Nortel Networks Call Center
Reporting Set Up and Operating Guide.
• For a Business Communications Manager installation the software is loaded from the
Web Install Page, as described in the SUOG.
• For a CallPilot 100/150 installation the software is loaded from the CallPilot 100/150
Documentation and Client Software CD, as described in the SUOG.