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Prosine 2.5/3.0 Installation & Operation Guide vii
Warranty
Warranty
What does this warranty cover? This Limited Warranty is provided by Xantrex Technology, Inc.
("Xantrex") and covers defects in workmanship and materials in your Xantrex Prosine 2.5/3.0 Inverter/
Charger. This warranty lasts for a Warranty Period of 24 months from the date of purchase at point of sale
to you, the original end user customer.
This Limited Warranty is transferable to subsequent owners but only for the unexpired portion of the War-
ranty Period.
What will Xantrex do? Xantrex will, at its option, repair or replace the defective product free of
charge, provided that you notify Xantrex of the product defect within the Warranty Period, and provided
that Xantrex through inspection establishes the existence of such a defect and that it is covered by this
Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in performing warranty repair and building
replacement products. Xantrex reserves the right to use parts or products of original or improved design in
the repair or replacement. If Xantrex repairs or replaces a product, its warranty continues for the remain-
ing portion of the original Warranty Period or 90 days from the date of the return shipment to the cus-
tomer, whichever is greater. All replaced products and all parts removed from repaired products become
the property of Xantrex.
Xantrex covers both parts and labor necessary to repair the product, and return shipment to the customer
via a Xantrex-selected non-expedited surface freight within the contiguous United States and Canada.
Alaska and Hawaii are excluded. Contact Xantrex Customer Service for details on freight policy for return
shipments outside of the contiguous United States and Canada.
How do you get service? If your product requires troubleshooting or warranty service, contact your
merchant. If you are unable to contact your merchant, or the merchant is unable to provide service, contact
Xantrex directly at:
Phone: 1-800-670-0707 (toll free) 1-604-422-2777 (direct)
Fax: 1-604-420-2145
Email: CustomerService@xantrex.com
Direct returns may be performed according to the Xantrex Return Material Authorization Policy described
in your product manual. For some products, Xantrex maintains a network of regional Authorized Service
Centers. Call Xantrex or check our website to see if your product can be repaired at one of these facilities.
In any warranty claim, dated proof of purchase must accompany the product and the product must not
have been disassembled or modified without prior written authorization by Xantrex.
Proof of purchase may be in any one of the following forms:
•
The dated purchase receipt from the original purchase of the product at point of sale to the end
user, or
•
The dated dealer invoice or purchase receipt showing original equipment manufacturer (OEM)
status, or
•
The dated invoice or purchase receipt showing the product exchanged under warranty
What does this warranty not cover? This Limited Warranty does not cover normal wear and tear of
the product or costs related to the removal, installation, or troubleshooting of the customer's electrical sys-
tems. This warranty does not apply to and Xantrex will not be responsible for any defect in or damage to: