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This chapter gives information about troubleshooting your Model FVS318 Cable/DSL ProSafe
VPN Firewall. For the common problems listed, go to the section indicated.
Is the firewall on?
Have I connected the firewall correctly?
Go to “Basic Functioning“ on page 9-1.
I can’t access the firewall’s configuration with my browser.
Go to “Troubleshooting the Web Configuration Interface“ on page 9-4.
I’ve configured the firewall but I can’t access the Internet.
Go to “Troubleshooting the ISP Connection“ on page 9-5.
I can’t remember the firewall’s configuration password.
I want to clear the configuration and start over again.
Go to “Restoring the Default Configuration and Password“ on page 9-8.
I can’t get a working VPN connection.
Go to “Troubleshooting the VPN Connection“ on page 9-10.
After you turn on power to the firewall, the following sequence of events should occur:
1. When power is first applied, verify that the Power LED is on.
2. Verify that the Test LED lights within a few seconds, indicating that the self-test procedure is