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Cisco Application Deployment Engine (ADE) 2130 and 2140 Series Appliance Hardware Installation Guide
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Appendix A Troubleshooting
Product Serial Number Location
Product Serial Number Location
On the Cisco ADE 2130 and 2140 Series appliance, the serial number label is located on the right-hand
corner above the RJ-45 serial connector on the front of the appliance. (See Figure A-3.)
Figure A-3 Cisco ADE 2130 and 2140 Series Appliance Serial Number Location
Note The serial number for the Cisco ADE 2130 and 2140 Series appliance is 11 characters long.
Cisco Product Identification Tool
The Cisco Product Identification (CPI) tool helps you retrieve the serial number of your Cisco products.
Before you submit a request for service online or by phone, use the CPI tool to locate your product serial
number. You can access this tool from the Cisco Support website by clicking the Get Tools & Resources
link, clicking the All Tools (A-Z) tab, and then choosing Cisco Product Identification Tool from the
alphabetical list.
This tool offers three search options:
• Search by product ID or model name
• Browse for Cisco model
• Copy and paste the output of the show command to identify the product
Search results show an illustration of your product with the serial number label location highlighted.
Locate the serial number label on your product and record the information before you place a service
call.
Table A-2 NIC 1 and NIC 2 LED Descriptions
LED Color State Description
Left
(location 1)
Off 10-Mb/s connection
Green Solid 100-Mb/s connection
Amber Solid 1000-Mb/s (or 1-Gb/s) connection
Right
(location 2)
Off No network connection
Green Solid Network connection
Green Blinking Transmit/receive activity
SN: XXXNNNNXXXX
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