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Cisco Application Deployment Engine (ADE) 2130 and 2140 Series Appliance Hardware Installation Guide
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APPENDIX
A
Troubleshooting
The Cisco ADE 2130 and 2140 Series appliance undergoes extensive testing before it leaves the factory.
If you encounter problems, use the information in this appendix to help isolate problems or to eliminate
the appliance as the source of the problem.
Although an overtemperature or overvoltage condition is unlikely at initial startup, a discussion of
environmental temperature and voltage monitoring functions is provided in the “Environmental
Monitoring” section on page 1-16.
Note The procedures in this chapter assume that you are troubleshooting the initial Cisco ADE 2130 and 2140
Series appliance startup, and that the appliance is in the original factory configuration. If you have
removed or replaced components or changed any default settings, the recommendations in this chapter
might not apply.
This appendix does not cover every possible trouble event that might occur on an appliance but instead
focuses on those events that are frequently seen by the customer.
This appendix contains the following sections:
• Troubleshooting Overview, page A-1
• Problem Solving, page A-2
• Reading the LEDs, page A-5
• Product Serial Number Location, page A-7
Troubleshooting Overview
Before and at initial system boot, you should verify the following:
• External power cable is connected, and the proper power source is being applied. (See the “Power
Considerations” section on page 2-10, the “Powering Up the Cisco ADE 2130 and 2140 Series
Appliance” section on page 3-20, and the “Troubleshooting the Power and Cooling Systems”
section on page A-3.)
• The appliance fan and blower are operating. (See the “Airflow Guidelines” section on page 2-9 and
the “Troubleshooting the Power and Cooling Systems” section on page A-3).
• The appliance software boots successfully.
• The adapter cards (if installed) are properly installed in their slots, and each initializes (is enabled
by the appliance software) without problems.