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Appendix D
Contacting C
ustomer Support and
Returning Hardware
See the Juni
per Networks Web site for complete customer service information:
http://www.juniper.net/support/guidelines.html
This appen dix contains the following sections:
Contacting
Customer Support on page 151
Return Procedure on page 151
Locating Component Serial Numbers on page 152
Informatio
nYouMightNeedtoSupplytoJTAConpage153
Tools and Parts Required on page 154
Returning Products for Repair or Replacement on page 154
Contactin
g Customer Support
Foryourco
nvenience, we provide multiple options for requesting and receiving
technical support from the Juniper Networks Technical Assistance Center (JTAC):
By the Web using Juniper Networks, Inc. Case Manager:
https://www.juniper.net/cm/index.jsp
By telephone:
From the US, Canada, and Mexico at 1–888–314–JTAC
From all other locations at 408–745–9500
Return Pro
cedure
When you ne
ed to return a component, follow this procedure:
Return Procedure 151