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Contacting Customer Support and Returning Hardware
To pack the chassis for shipment, follow these steps:
1. Ground yourself by using an antistatic wrist strap or other device and connect
it to the ESD gr
ounding jack on the chassis.
2. Issue the proper shutdown commands to halt your system.
3. Switch all power switches to the OFF position.
4. Remove all cab
les from the chassis.
5. Remove all major components from the chassis, including line modules, I/O
modules, fan t
rays, and cable management systems.
6. Remove the chassis from the rack and bolt it to the shipping pallet.
7. Cover the c ha ssis with an ESD bag an d place packing foam on top of and
around the c hassis.
8. Place the crate cover over the chassis and fa sten the cover to the pallet.
Returning Products for Repair or Replacement 155