Filter
Top Products
ERX 8.0.x Hardware Guide
2. Begins troubleshooting, diagnostics, and problem replication (if appropriate)
3. Provides you with periodic updates on p roblem status and escalates the
problem as appropriate according to escalation management guidelines
4. Closesthecasewhenyouagreethattheproblemhasbeenresolved
Tools and Parts Required
To remove components from the chassis or the chassis f rom a rack
prior to returning the chassis or co m ponents for repair or replacement,
you need the f
ollowing tools and parts:
Mechanical l
ift, if available
3/8–inch nut
driver or 3/8–inch wrench
Blank filler
panels
Electrostat
ic bag or antistatic mat
Electrostat
ic discharge (ESD) grounding wrist strap
Flat-blade (
—) screwdriver
Phillips (+)
screwdrivers, numbers 1 and 2
Plastic boot
s or other protective cover for fiber-optic SC and LC connectors
Wire cutters
Returning Products for Repair or Replacement
In the event of a hardware failure, please contact Juniper Networks to obtain
a Return Mat
erial Authorization (RMA) numb er. This number is necessary to
ensure proper tracking and handling of returned m aterial at the factory. Do
not return any hardware until you have received an RMA. Juniper Networks
reserves th
e right to refuse shipments that do not have an RMA. Refused
shipments will be returned to the shipper via collect freight.
See the cu stomer support Web page for complete repair a nd return
policies and procedures.
Packing Instructions for Returning a Chassis
If possib le, use the original shipping crate, pallet, and packing materials in
which the chassis was originally shipped. If these materials are unavailable, use
comparabl
e shipping material, or contact your Juniper Networks representative
for information on approved pac kaging material.
154 Returning Products for Repair or Replacement