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Contacting Customer Support and Returning Hardware
Figure 57: Representative Module Serial Number ID Label
Ejector
P/C: SRP_I/O
ASY: xxx-xxxxx-xx
S/N: xxxxxxxxxx
SRP I/O
Serial number
ID label
g013777
Informa
tion You Might Need to Supply to JTAC
When req
uesting technical support from the JTAC by phone, be prepared
to provide the following information:
Priority level
Indication of w hat activity was being performed on the router when the
problem occurred
Problem detail and configuration data, obtained by these commands:
show version
show hardware
show environment
show configuration
When a new request for technical support is submitted, the JTAC engineer:
1. Opens a case and assigns a number
Information You Might Need to Supply to JTAC 153