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Chapter 13 Service Management
Using the System Status Tool
StorNext User’s Guide 315
Figure 240 Service - System
Status Screen
The Service - System Status screen contains the following
information:
• Total Number of Tickets: The number of RAS tickets the system
has generated
• Ticket: The RAS ticket number, displayed in the order in which it
was created
• State: The ticket’s current status: OPEN or CLOSED
• Priority: The ticket’s priority based on system impact: HIGH,
MEDIUM, or LOW
• Last Update: The date of the last system status update
• Summary: A short summary of the fault that triggered creating
the RAS ticket
• Show Tickets: Controls the type of tickets shown in the display
window: OPEN, CLOSED, or ALL tickets
• Previous and Next: Click these buttons to toggle between ticket
pages (if there is more than one page of tickets)
• Details: Click this button to view a selected ticket’s details
• Close All: Click this button to close all tickets shown in the
display window