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Dukane Manual Part No. 403–566–01
Section 16 – Warranty
Subject to the terms, limitations and exclusions set forth below, Dukane Corporation IAS Division (Dukane) warrants to the original Purchaser,
unless otherwise expressly agreed to in writing by Dukane, that all equipment and tooling designed and built by Dukane will be free from
defects in material or workmanship. Normal wear items are not covered by this warranty. Warranty duration shall be defined as documented
herein and in conjunction with any exceptions or exclusions in the accompanying Dukane quotation to the Purchaser.
All Dukane warranties commence on the date of the original shipment of the equipment or tooling, and duration is based upon a single
shift per day, five day per week operation. The warranty period on rentals of new equipment that are converted to a purchase are deemed
to have commenced on the initial date of rental.
These warranties are limited to equipment and tooling operated and maintained per Dukane’s written instructions, and used under
normal operating conditions. These warranties do not include normal wear or normal wear items, and do not cover damage attributable
to misuse, improper installation, faulty repair, unauthorized alteration or modification, neglect, or accident. Misuse includes operation of
equipment with tooling that is not qualified for the equipment or properly installed on the equipment.
The warranty on all Dukane equipment and tooling purchased and installed in North America is a parts and labor warranty only. Equipment
installed outside of North America, regardless of where it was purchased, is covered by Dukane’s International Warranty Policy. In all
cases, when on-site service is required, Travel & Living (T&L) expenses will be billed at cost. Warranty service labor (including travel
time) at the customer’s site is provided on a Monday through Friday (excluding holidays), 7 a.m. to 7 p.m. basis. Any warranty service
requested outside of these hours is available on a charge basis equal to 150% of Dukane’s prevailing rate for technical service work.
Any equipment or tooling that proves to be defective in material or workmanship during the stated warranty period will be repaired or
replaced at the sole discretion of Dukane Corporation when Dukane is promptly notified in writing. During the warranty period, defective
equipment, components, or tooling that are returned properly packed with all transportation charges prepaid will be repaired or replaced
and returned to the end-user without charge. Shipments of warranty parts will be via standard, non-expedited delivery service. Expedited
shipment requests are subject to freight charges to the Purchaser.
Computers, PLCs, CRTs, LCDs, touch screens, and keyboards separate and/or incorporated as an integral part of a system will carry a
one (1) year warranty from the date of shipment when used under normal operating conditions, and not subjected to misuse, abuse, or
neglect. For all other equipment, components, or parts included in equipment or systems from Dukane, but not manufactured by Dukane
or its affiliates, this warranty shall be limited in time and extent to the warranty given to Dukane by the OEM.
EQUIPMENT WARRANTY EXCLUSIONS OR EXCEPTIONS:
When specified in our quotation, a limited warranty may apply to certain components of the equipment, and/or for certain types of
applications of the equipment, including those noted below.
❑ This warranty is void if the ultrasonic welder and/or tooling [i.e., horn(s) and fixture(s)] are used for applications requiring metal-
to-metal contact, when the ultrasonic exposure period (weld cycle) exceeds 250 milliseconds.
❑ Ultrasonic Equipment and tooling used in continuous duty cycle modes such as, but not limited to, continuous cut and seal, and
food processing are warranted for 2000 hours or 12 months from shipment, whichever occurs first.
❑ Any ultrasonic horn or tool quoted and sold as “Experimental” is not warranted.
❑ This warranty does not cover failures of equipment and components attributable to improper cooling or overheating of the
transducer.
❑ Ultrasonic Horn Analyzers have a 12-month warranty.
❑ Ultrasonic Transducers have a one-time replacement warranty.
❑ Normal wear items and consumables excluded from any warranty coverage include, but are not limited to, filters, fuses, light bulbs,
lubricants, gaskets and seals, cast urethane fixture components, laser flashlamps, laser beam delivery optics, and lasing gases.
The forgoing warranty is the sole and exclusive warranty and is made in lieu of all other warranties, express, implied
or statutory, including without
limitation
any warranties of merchantability, fitness for a particular purpose, description,
quality, productiveness or any other warranty. The remedy set forth in this warranty policy is the sole and exclusive
remedy of Purchaser and in no event shall Dukane be liable for any compensatory, consequential, special, punitive
or contingent damages or for damages arising from any delay in performance by Dukane under this warranty.
DUKANE CORPORATION NORTH AMERICAN WARRANTY POLICY
Equipment Type Equipment Warranty Duration Other Comments
Custom Systems 12 months on all Dukane designed and built content Dukane standard product included in custom systems
that is not part of our standard product. are covered by the applicable product warranty.
Hot Plate Welder 24 months none
Laser Welder For all laser sources, Original equipment All internal laser optics and external beam delivery
manufacturer (OEM) warranty is applicable. optics are warranted for only 30 days.
Spin Welder 24 months none
Thermal Press 24 months none
Ultrasonic Welder 36 months See WARRANTY EXCLUSIONS OR EXCEPTIONS below.
Vibration Welder 24 months none
All Production 12 months, one-time replacement. (6-month, none
Tooling one-time replacement for carbide tipped horns)
Prototype Tooling • All tooling made from Renshape 460 (Renwood) Prototype Renshape 460 (Renwood) tools employ
are only warranted for 200 part-cycles. reusable content, and therefore remain the property
• All other prototype tooling is warranted as of Dukane.
described in each specific proposal.