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Chapter 8 - Service, Warranty and Tech Support
Warranty
Multi-Tech Systems, Inc., (hereafter MTS) warrants that its products will be free from defects in material or workman-
ship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not
provided, two, five, or ten years (depending on model) from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANT-
ABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or
which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured,
repaired by Customer or any party without MTSs written authorization, or used in any manner inconsistent with MTSs
instructions.
MTSs entire obligation under this warranty shall be limited (at MTSs option) to repair or replacement of any products
which prove to be defective within the warranty period or, at MTSs option, issuance of a refund of the purchase price.
Defective products must be returned by Customer to MTSs factory transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS
LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.
Repair Procedures for U.S. and Canadian Customers
In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repairs, Serial # ____________
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS.
Please include, inside the shipping box, a description of the problem, a return shipping address (must have street
address, not P.O. Box), your telephone number, and if the product is out of warranty, a check or purchase order for
repair charges.
For out of warranty repair charges, go to www.multitech.com/documents/warranties