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Extended two-year overnight replacement service agreements are available for selected products. Please call MTS at
(888) 288-5470, extension 5308 or visit our web site at
http://www.multitech.com/programs/orc/ for details on rates and coverages.
Please direct your questions regarding technical matters, product configuration, verification that the product is defec-
tive, etc., to our Technical Support department at (800) 972-2439 or email
tsupport@multitech.com. Please direct your
questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at (800)
328-9717 or (763) 717-5631, or email
mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse,
or user-caused damages are billed on a time-plus-materials basis.
Repair Procedures for International Customers (Outside U.S.A. and Canada)
Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech
product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair
service for your Multi-Tech product.
http://www.multitech.com/COMPANY/offices/DEFAULT.ASP
In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota
factory. Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by
airmail parcel post; shipments made by any other method will be refused. A Returned Materials Authorization (RMA) is
required for products shipped from outside the U.S.A. and Canada. Please contact us for return authorization and
shipping instructions on any International shipments to the U.S.A. Please include, inside the shipping box, a descrip-
tion of the problem, a return shipping address (must have street address, not P.O. Box), your telephone number, and if
the product is out of warranty, a check drawn on a U.S. bank or your companys purchase order for repair charges.
Repaired units shall be shipped freight collect, unless other arrangements are made in advance.
Please direct your questions regarding technical matters, product configuration, verification that the product is defec-
tive, etc., to our Technical Support department nearest you or email tsupport@multitech.com. When calling the U.S.,
please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting
department at
+(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-
caused damages are billed on a time-plus-materials basis.
Repair Procedures for International Distributors
Procedures for International Distributors of Multi-Tech products are on the distributor web site.
http://www.multitech.com/PARTNERS/login/
Copyright ã Multi-Tech Systems, Inc. 2001
10-Sep-01