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A-2 User’s Reference Guide
SmartStart Troubleshooting
The Status field of the SmartStart application will display information and indicate problems as they are
detected.
Console connection problems
Can’t see the configuration screens (nothing appears)
■ Check the cable connection from the Netopia R310’s console port to the computer being used as a
console.
■ Check that the terminal emulation software is accessing the correct port on the computer that’s being
used as a console.
■ Try pressing Ctrl-L or Return or the ▲ up or down▼ key several times to refresh the terminal screen.
■ Check that flow control on serial connections is turned off.
Junk characters appear on the screen
■ Check that the terminal emulation software is configured correctly.
■ Check the baud rate. The default values are 9600, N, 8, and 1.
Characters are missing from some of the configuration screens
■ Try changing the Netopia R310’s default speed of 9600 bps and setting your terminal emulation software
to match the new speed.
Network problems
This section contains tips on ways you can troubleshoot a networking problem.
Problems communicating with remote IP hosts
■ Verify the accuracy of the default gateway’s IP address (entered in the IP Setup or Easy Setup screen).
■ Use the Netopia R310’s ping utility, in the Statistics, Tests, Utilities screen, and try to ping local and
remote hosts. See “Ping” on page 13-2 for instructions on how to use the ping utility. If you can
successfully ping hosts using their IP addresses but not their domain names (198.34.7.1 but not
garcia.netopia.com, for example), verify that the DNS server’s IP address is correct and that it is reachable
from the Netopia R310 (use ping).
■ If you are using filters, check that your filter sets are not blocking the type of connections you are trying to
make.
Local routing problems
■ Observe the Ethernet LEDs to see if data traffic flow appears to be normal.
■ Check the WAN Statistics and LAN Statistics screens to see more specific information on data traffic flow
and address serving.