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ProSecure Unified Threat Management UTM10 or UTM25 Reference Manual
12-2 Troubleshooting and Using Online Support
v1.0, September 2009
Basic Functioning
After you turn on power to the UTM, the following sequence of events should occur:
1. When power is first applied, verify that the PWR LED is on.
2. After approximately two minutes, verify that:
a. The Test LED is no longer lit.
b. The LAN port Left LEDs are lit for any local ports that are connected.
c. The WAN port Left LEDs are lit for any WAN ports that are connected.
If a port’s Left LED is lit, a link has been established to the connected device. If a port is
connected to a 1000 Mbps device, verify that the port’s Right LED is green. If the port
functions at 100 Mbps, the Right LED is amber. If the port functions at 10 Mbps, the Right
LED is off.
If any of these conditions do not occur, see the appropriate following section.
Power LED Not On
If the Power and other LEDs are off when your UTM is turned on, make sure that the power cord
is properly connected to your UTM and that the power supply adapter is properly connected to a
functioning power outlet.
If the error persists, you have a hardware problem and should contact NETGEAR Technical
Support.
Test LED Never Turns Off
When the UTM is powered on, the Test LED turns on for approximately 2 minutes and then turns
off when the UTM has completed its initialization. If the Test LED remains on, there is a fault
within the UTM.
If all LEDs are still on more than several minutes minute after power up:
• Turn the power off, and then turn it on again to see if the UTM recovers.
• Clear the UTM’s configuration to factory defaults. Doing so sets the UTM’s IP address to
192.168.1.1. This procedure is explained in “Restoring the Default Configuration and
Password” on page 12-8.
If the error persists, you might have a hardware problem and should contact NETGEAR Technical
Support.