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Table of Contents
vi
Saving an Operator Conference to a Template ................ 8-12
Starting an Ongoing Conference From a Template ......................... 8-14
Starting an Operator Conference from a Template ......... 8-15
Scheduling a Reservation From a Conference Template ................ 8-16
Deleting a Conference Template ........................................................ 8-18
Conference and Participant Monitoring . . . . . . . . . . . . 9-1
General Monitoring ................................................................................ 9-2
Conference Level Monitoring ............................................................... 9-3
Monitoring Operator Conferences and Participants
Requiring Assistance .................................................................... 9-11
Requesting Help ................................................................... 9-11
Participant Alerts List .......................................................... 9-13
Participant Level Monitoring ............................................................. 9-14
IP Participant Properties ..................................................... 9-15
Monitoring ISDN/PSTN Participants ............................... 9-25
Recording Conferences . . . . . . . . . . . . . . . . . . . . . . . . 10-1
Configuring the RMX to enable Recording .............................. 10-1
Defining the Recording Link .............................................. 10-1
Enabling the Recording Features in a Conference IVR
Service .................................................................................... 10-3
Enabling the Recording in the Conference Profile .......... 10-4
Recording Link Encryption ................................................. 10-5
Managing the Recording Process ............................................... 10-8
Using the RMX Web Client to Manage the Recording
Process .................................................................................... 10-8
Using DTMF Codes to Manage the Recording Process 10-10
Conference Recording with Codian IP VCR .................................. 10-11
Users, Connections and Notes . . . . . . . . . . . . . . . . . . 11-1
Listing Users .................................................................................. 11-2
Adding a New User ..................................................................... 11-3
Deleting a User ............................................................................. 11-4
Changing a User’s Password ...................................................... 11-5
Disabling a User ............................................................................ 11-6
Enabling a User ............................................................................. 11-7
Renaming a User .......................................................................... 11-7
Connections ........................................................................................... 11-9
Viewing the Connections List ..................................................... 11-9