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Chapter 7-Operator Assistance & Participant Move
7-6
The New Conference IVR Service - DTMF Codes dialog box opens.
The default DTMF codes for the various functions that can be
performed during the conference by all participants or by the
chairperson are listed. For the full list of the available DTMF codes,
see Table 13-9, “New Conference IVR Service Properties - DTMF Codes,”
on page 13-24.
19 If required, modify the default DTMF codes and the permissions for
various operations including Operator Assistance options:
— *0 for individual help - the participant requested help for himself
or herself. In such a case, the participant requesting help is
moved to the Operator conference for one-on-one conversation.
By default, all participants can use this code.
— 00 for conference help - the conference chairperson (default) can
request help for the conference. In such a case, the operator joins
the conference.
20 Click the Operator Assistance tab.