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Chapter 13-IVR Services
13-26
26 Click the Operator Assistance tab.
The Operator Assistance dialog box opens.
27 Select Enable Operator Assistance to enable operator assistance
when the participant requires or requests help during the connection
process to the conference or during the conference.
28 In the Operator Assistance Indication Message field, select the audio
message to be played when the participant requests or is waiting for
the operator’s assistance.
29 Click OK to complete the IVR Service definition.
The new Conference IVR Service is added to the IVR Services list.
By default, the Secure, Unsecure Conference and Show Number of Participants
options are enabled in the Conference IVR Service. These options can be
disabled and must be disabled removing their codes from the Conference IVR
Service.
• To disable the Secure Conference options, in the DTMF Code column, clear
the DTMF codes of both Secured Conference (*71) and Unsecured
Conference (#71) from the table.
• To disable the Text Indication option in the DTMF Code column, clear the
DTMF code (*88) of Show Number of Participants from the table.
If the audio file was not uploaded prior to the definition of the IVR Service or if
you want to add new audio files, click Add Message File to upload the
appropriate audio file to the RMX.