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Chapter 13-IVR Services
13-28
Table 13-10 Entry Queue IVR Service Properties - Global Parameters
Option Description
Entry Queue
Service Name
(Mandatory) Enter the name of the Entry Queue
Service. The name can be typed in Unicode.
Maximum field length is 80 ASCII characters.
Language Select the language in which the Audio Messages and
prompts will be heard. The languages are defined in
the Supported Languages function.
External Server
Authentication
This option is used for Ad Hoc conferencing, to verify
the participant’s right to initiate a new conference. For
a detailed description see Appendix D: "Conference
Access with External Database Authentication” on
page D-6.
Select one of the following options:
• None to start a new conference without verifying
with an external database the user right to start it.
• Conference ID to verify the user’s right to start a
new conference with an external database
application using the conference ID.
Number of User
Input Retries
Enter the number of times the participant is able to
respond to each menu prompt before the participant is
disconnected from the MCU.
Timeout for User
Input (Sec.)
Enter the duration in seconds that the system waits for
input from the participant before it is considered as an
input error.
DTMF Delimiter The interaction between the caller and the system is
done via touch-tone signals (DTMF codes). Enter the
key that will be used to indicate a DTMF command
sent by the participant or the conference chairperson.
Possible keys are the pound key (#) or star (*).