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The Call Detail Record
(CDR) Utility
The Call Detail Record (CDR) utility enables you to view summary
information about conferences, and retrieve full conference information
and archive it to a file. The file can be used to produce reports or can be
exported to external billing programs.
The Polycom RMX can store details of up to 2000 (RMX 2000) or 4000
(RMX 4000) conferences. When this number is exceeded, the system
overwrites conferences, starting with the earliest conference. To save the
conferences’ information, their data must be retrieved and archived. The
frequency with which the archiving should be performed depends on the
volume of conferences run by the MCU.
the RMX displays Active Alarms before overwriting the older files,
enabling the users to backup the older files before they are deleted.
The display of Active Alarms is controlled by the
ENABLE_CYCLIC_FILE_SYSTEM_ALARMS System Flag.
If the ENABLE_CYCLIC_FILE_SYSTEM_ALARMS is set to YES (default
setting when JITC_MODE System Flag is set to YES) and a Cyclic File
reaches a file storage capacity limit, an Active Alarm is created: “Backup
of CDR files is required”.
Each conference is a separate record in the MCU memory. Each
conference is archived as a separate file. Each conference CDR file
contains general information about the conference, such as the conference
name, ID, start time and duration, as well as information about events
occurring during the conference, such as adding a new participant,
disconnecting a participant or extending the length of the conference.
The value of the fields that support Unicode values, such as the info fields, will
be stored in the CDR file in UTF8. The application that reads the CDR must
support Unicode.