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Polycom RMX 2000/4000 Administrator’s Guide
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Changing the Calendar View ....................................................... 6-8
Scheduling Conferences Using the Reservation Calendar ............. 6-10
Creating a New Reservation ....................................................... 6-10
Managing Reservations ....................................................................... 6-18
Guidelines ...................................................................................... 6-18
Viewing and Modifying Reservations ....................................... 6-18
Using the Week and Day views of the Reservations
Calendar ................................................................................. 6-18
Deleting Reservations .................................................................. 6-20
Searching for Reservations using Quick Search ...................... 6-21
Operator Assistance & Participant Move . . . . . . . . . . . 7-1
Operator Conferences ............................................................ 7-1
Defining the Components Enabling Operator Assistance ....... 7-3
Defining a Conference IVR Service with Operator
Assistance Options ................................................................. 7-4
Defining an Entry Queue IVR Service with Operator
Assistance Options ................................................................. 7-7
Defining a Conference Profile for an Operator
Conference ............................................................................... 7-9
Defining an Ongoing Operator Conference ..................... 7-16
Saving an Operator Conference to a Template ................ 7-21
Starting an Operator Conference from a Template ......... 7-22
Monitoring Operator Conferences and Participants
Requiring Assistance .................................................................... 7-23
Requesting Help ................................................................... 7-23
Participant Alerts List .......................................................... 7-25
Audible Alarms ............................................................................ 7-25
Using Audible Alarms ......................................................... 7-25
Moving Participants Between Conferences .............................. 7-26
Moving Participants ............................................................. 7-27
Conference Templates . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Guidelines ................................................................................ 8-1
Using Conference Templates ................................................................ 8-3
Toolbar Buttons ....................................................................... 8-4
Creating a New Conference Template ................................................ 8-5
Creating a new Conference Template from Scratch .................. 8-5
Saving an Ongoing Conference as a Template ........................ 8-12