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Polycom RMX 2000/4000 Administrator’s Guide
7-25
Participant Alerts List
The Participant Alerts list contains all the participants who are currently
waiting for operator assistance.
Participants are automatically added to the Participants Alerts list in the
following circumstances:
• The participant fails to connect to the conference by entering the
wrong conference ID or conference password and waits for the
operator’s assistance
• The participant requests Operator’s Assistance during the ongoing
conference
This list is used as reference only. Participants can be assisted and moved
to the Operator conference or the destination conference only from the
Participants list of the Entry Queues or ongoing conference where they are
awaiting assistance.
The participants are automatically removed from the Participant Alerts list
when moved to any conference (including the Operator conference).
Audible Alarms
In addition to the visual cues used to detect events occurring on the RMX,
an audible alarm can be activated and played when participants request
Operator Assistance.
Using Audible Alarms
The Audible Alarm functionality for Operator Assistance requests is
enabled for each MCU in either the RMX Web Client or RMX Manager.
The Audible Alarm played when Operator Assistance is requested is
enabled and selected in the Setup > Audible Alarm > User
Customization. When the Audible Alarm is activated, the *.wav file
selected in the User Customization is played, and it is repeated according to
the number of repetitions defined in the User Customization.