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Table of Contents
viii
Network Separation ................................................................... 12-38
RMX 4000 ............................................................................. 12-38
RMX 2000 ............................................................................. 12-39
Enabling Network Separation .......................................... 12-39
ISDN/PSTN Network Services ........................................................ 12-43
Adding/Modifying ISDN/PSTN Network Services ............ 12-44
Obtaining ISDN/PSTN required information ............... 12-44
Modifying an ISDN/PSTN Network Service ......................... 12-53
IVR Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-1
IVR Services List ................................................................................... 13-2
IVR Services Toolbar .................................................................... 13-3
Adding Languages ............................................................................... 13-4
Defining a New Conference IVR Service .......................................... 13-9
Defining a New Conference IVR Service .................................. 13-9
Entry Queues IVR Service ................................................................. 13-27
Defining a New Entry Queue IVR Service ............................. 13-27
Setting a Conference IVR Service or Entry Queue IVR
Service as the Default Service ................................................... 13-32
Modifying the Conference or Entry Queue IVR Service
Properties ..................................................................................... 13-33
Replacing the Music File ................................................................... 13-34
Adding a Music File ........................................................... 13-34
Creating Audio Prompts and Video Slides .................................... 13-36
Recording an Audio Message ................................................... 13-36
Creating a Welcome Video Slide .............................................. 13-40
Default IVR Prompts and Messages ................................................ 13-41
Volume Control of IVR Messages, Music and Roll Call ............... 13-45
The Call Detail Record (CDR) Utility . . . . . . . . . . . . . . 14-1
The CDR File ......................................................................................... 14-2
CDR File Formats ......................................................................... 14-2
CDR File Contents ........................................................................ 14-3
Viewing, Retrieving and Archiving Conference Information ....... 14-5
Viewing the Conference Records ............................................... 14-5
Refreshing the CDR List .............................................................. 14-6
Retrieving and Archiving Conference CDR Records .............. 14-7
Gateway Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-1
Call Flows ...................................................................................... 15-1