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Polycom RMX 2000/4000 Administrator’s Guide
4-9
Modifying the EQ Properties
To modify the EQ:
In the Entry Queues pane, either double-click or right-click and select
Entry Queue Properties of the selected Entry Queue in the list.
The Entry Queue Properties dialog box is displayed. All the fields
may be modified except Routing Name.
Transit Entry Queue
A Transit Entry Queue is an Entry Queue to which calls with dial
strings
containing incomplete or incorrect conference routing information are
transferred.
IP Calls are routed to the Transit Entry Queue when:
• A gatekeeper is not used, or where calls are made directly to the
RMX’s Signaling IP Address, with incorrect or without a Conference
ID.
• When a gatekeeper is used and only the prefix of the RMX is dialed,
with incorrect or without a Conference ID.
• When the dialed prefix is followed by an incorrect conference ID.
When no Transit Entry Queue is defined, all calls containing incomplete or
incorrect conference routing information are rejected by the RMX.
In the Transit Entry Queue, the Entry Queue IVR Service prompts the
participant for a destination conference ID. Once the correct information
is entered, the participant is transferred to the destination conference.
Setting a Transit Entry Queue
The RMX factory default settings define the Default Entry Queue also as
the Transit Entry Queue. You can designate another Entry Queue as the
Transit Entry Queue.
Only one Transit Entry Queue may be defined per RMX and selecting
another Entry Queue as the Transit Entry Queue automatically cancels the
previous selection.
To designate an Entry Queue as Transit Entry Queue:
1 In the RMX Management - Rarely Used pane, click Entry Queues.