Filter
Top Products
Chapter 13-IVR Services
13-6
Audio files are uploaded to the MCU one-by-one.
3 In the IVR Message Language list, select the language for which the
audio file will be uploaded to the MCU.
4 In the IVR Message Category list, select the category for which the
audio file is uploaded.
5 In the Message Type list, select the message type for which the
uploaded message is to be played. You can upload several audio files
for each Message Type. Each file is downloaded separately.
Table 13-2 lists the Message Types for each category:
Table 13-2 IVR Message Types by Message Category
Message
Category
Message Type Message
Conference
Password
Request Conference
Password
Requests the participant to
enter the conference password.
Request Conference
Password Retry
A participant who enters an
incorrect password is requested
to enter it again.
Request Digit Requests the participant to
enter any digit in order to
connect to the conference. Used
for dial-out participants to avoid
answering machines in the
conference.
Welcome
Message
Welcome Message The first message played when
the participant connects to the
conference or Entry Queue.
Conference
Chairperson
Request Chairperson
Identifier
Requests the participants to
enter the chairperson identifier
key.
Request Chairperson
Password
Requests the participant to
enter the chairperson password.
Request Chairperson
Password Retry
When the participant enters an
incorrect chairperson password,
requests the participant to enter
it again.