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SurfControl RiskFilter - E-mail V5.2.4 Administrator’s Guide 61
S
YSTEM
S
ETTINGS
Help
2
HELP
The Help menu gives you access to tools that can help you solve problems with RiskFilter E-mail.
ADMIN GUIDE
A direct link to this guide. Selecting this menu will launch this RiskFilter Administrator’s Guide in pdf format.
CONTACT SUPPORT
You can fill in the Support screen and submit information to SurfControl Support so that they can help you
with any aspect of the appliance that you are having difficulty with.
Figure 2 - 40 The Contact Support screen
Submitting a Support Request
To submit a Support Request:
1Select
Help > Contact Support from the System Settings tab
2 Ensure that the Recipient field contains the Support address: support @SurfControl.com
3 Enter your e-mail address into the Sender’s Address field.
4 Enter your name into the Sender’s Name field.
5 Enter the name of your organization into the Organization field.
6User the Request Type drop-down list box to specify the type of request you are making and enter the
relevant text into the Additional Information pane:
• Suggestion – Enter any ideas you have to improve RiskFilter.
• Question – Ask a general question about RiskFilter.
• Feedback – Enter feedback about a problem and whether it was fixed or not.
• Problem – Enter details of the problem and include relevant files as a diagnostic tool (see step 7).