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62 Administrator’s Guide SurfControl RiskFilter - E-mail V5.2.4
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7 Select the relevant check boxes from the Attach list to send configuration files to Support:
• Surfcontrol RiskFilter configuration – This gives a summary of the RiskFilter software
configuration and includes:
– RiskFilter E-Mail Version
– Cluster Configuration
– PEM Digest Configuration
• System information – This includes information useful for restoring the customers environment
on Support machines and includes:
– Policy Manger and Filter Settings
–System Settings
– User Authentication Settings
– Connection Control Settings
• SurfControl RiskFilter latest log – This attaches the latest activity log from RiskFilter.
8 Fill in the ‘Additional Information’ pane with your request (see Step 6).
9 Click Submit.
FIRSTBOOT WIZARD
The FirstBoot wizard enables you to set up how the RiskFilter appliance is configured within your system
using a wizard. See the Starter Guide for more details.
CONFIGURATION WIZARD
The Configuration wizard enables you to set up how the RiskFilter software is configured within your
system using a wizard. See the Starter Guide for more details.