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Chapter 51 Troubleshooting
ZyWALL USG 50 User’s Guide
770
I configured policy routes to manage the bandwidth of TCP and UDP traffic but the
bandwidth management is not being applied properly.
It is recommended to use application patrol instead of policy routes to manage the
bandwidth of TCP and UDP traffic.
I cannot get the RADIUS server to authenticate the ZyWALL‘s default admin
account.
The default admin account is always authenticated locally, regardless of the
authentication method setting. (See Chapter 39 on page 617 for more information
about authentication methods.)
The ZyWALL fails to authentication the ext-user user accounts I configured.
An external server such as AD, LDAP or RADIUS must authenticate the ext-user
accounts. If the ZyWALL tries to use the local database to authenticate an ext-
user, the authentication attempt will always fail. (This is related to AAA servers
and authentication methods, which are discussed in Chapter 39 on page 617 and
Chapter 40 on page 627, respectively.)
I cannot add the admin users to a user group with access users.
You cannot put access users and admin users in the same user group.
I cannot add the default admin account to a user group.
You cannot put the default admin account into any user group.
The schedule I configured is not being applied at the configured times.
Make sure the ZyWALL’s current date and time are correct.