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Enterasys Networks XSR CLI Router User Manual

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XSR User’s Guide xi

BeforecontactingEnterasysNetworksfortechnicalsupport,havethefollowinginformation

ready:

•YourEnterasysNetworksservicecontractnumber

•Adescriptionofthefailure

•Adescriptionofanyaction(s)alreadytakentoresolvetheproblem(e.g.,rebootingtheunit,

reconfiguringmodules,etc.)

•TheserialandrevisionnumbersofanyrelevantEnterasysNetworksproductsin

thenetwork

•Adescriptionofyournetworkenvironment(layout,cabletype,etc.)

•Networkloadandframesizeatthetimeoftheproblem

•TheXSR’shistory(i.e.,haveyoureturnedthedevicebefore,isthisarecurringproblem,etc.)

•AnypreviousReturnMaterialAuthorization(RMA)numbers.

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