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Direct Mail-Order
System
Within the USA, Hewlett-Packard can supply parts through a direct mail-order system.
Advantages of using the system are as follows:
1. Direct ordering and shipment from the Hewlett-Packard Parts Center in Mountain View,
California.
2. No maximum or minimum quantity requirement on any mail order. (There is a
minimum-order quantity imposed on orders made through the Hewlett-Packard Sales and
Service Offices when the orders require billing and invoicing.)
3. Prepaid transportation. (There is a handling charge added to each order.)
4. No invoices.
A check or money order must accompany direct-mail orders. Mail-order forms and specific
ordering information are available from Hewlett-Packard Sales and Service Offices.
Direct
Phone-Order
System
A phone-order system is available within the USA for regular and hotline replacement parts
service. Hewlett-Packard has provided a toll-free phone number, and accepts Mastercard or
Visa for orders.
Regular Orders
The toll-free phone number is (800) 227-8164. It is available 6 am to 5 pm (Pacific time),
Monday through Friday. Regular orders require a four-day delivery time.
Hotline Orders
The hotline service for ordering emergency parts is available 24 hours a day, 365 days a
year. There is an additional charge on hotline orders to cover the cost of freight and special
handling.
The toll-free hotline phone number is (800) 227-8164, available 6 am to 5 pm (Pacific time),
Monday through Friday. The phone number for after-hours, weekends, and holidays is (415)
968-2347. Hotline orders are normally delivered the following business day.
2 General Parts Listing