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ProSecure Unified Threat Management (UTM) Appliance
View the Active PPTP and L2TP Users . . . . . . . . . . . . . . . . . . . . . . . .501
View the Port Triggering Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .502
View the WAN, xDSL, or USB Port Status . . . . . . . . . . . . . . . . . . . . . .504
View Attached Devices and the DHCP Leases . . . . . . . . . . . . . . . . . .505
Query and Manage the Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .507
Overview of the Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .508
Query and Download Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .509
Example: Use the Logs to Identify Infected Clients . . . . . . . . . . . . . . .513
Log Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .514
Query and Manage the Quarantine Logs . . . . . . . . . . . . . . . . . . . . . . . . .514
Query the Quarantined Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .515
View and Manage the Quarantined Spam Table . . . . . . . . . . . . . . . . .517
View and Manage the Quarantined Infected Files Table . . . . . . . . . . .518
Spam Reports for End Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .519
View, Schedule, and Generate Reports . . . . . . . . . . . . . . . . . . . . . . . . . .520
Enable Application Session Monitoring . . . . . . . . . . . . . . . . . . . . . . . .521
Report Filtering Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .522
Use Report Templates and View Reports Onscreen . . . . . . . . . . . . . .524
Schedule, Email, and Manage Reports . . . . . . . . . . . . . . . . . . . . . . . .529
Use Diagnostics Utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .531
Use the Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . .532
Use the Real-Time Traffic Diagnostics Tool . . . . . . . . . . . . . . . . . . . . .533
Gather Important Log Information and Generate a
Network Statistics Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .534
Perform Maintenance on the USB Device, Reboot the UTM,
or Shut Down the UTM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .536
Chapter 12 Troubleshoot and Use Online Support
Basic Functioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .539
Verify the Correct Sequence of Events at Startup . . . . . . . . . . . . . . . .539
Power LED Not On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .539
Test LED Never Turns Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .539
LAN or WAN Port LEDs Not On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .540
Troubleshoot the Web Management Interface . . . . . . . . . . . . . . . . . . . . .540
When You Enter a URL or IP Address, a Time-Out Error Occurs . . . . . .541
Troubleshoot the ISP Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .541
Troubleshoot a TCP/IP Network Using a Ping Utility . . . . . . . . . . . . . . . .543
Test the LAN Path to Your UTM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .543
Test the Path from Your Computer to a Remote Device . . . . . . . . . . .544
Restore the Default Configuration and Password . . . . . . . . . . . . . . . . . .545
Problems with Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .546
Use Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .546
Enable Remote Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .546
Send Suspicious Files to NETGEAR for Analysis . . . . . . . . . . . . . . . .547
Access the Knowledge Base and Documentation . . . . . . . . . . . . . . . .548