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System Logs and Error Messages
654
ProSecure Unified Threat Management (UTM) Appliance
• PPTP Idle-Timeout logs
Explanation Message 1: Establishment of the PPPoE connection starts.
Message 2: A message from the PPPoE server indicating a correct login.
Message 3: The authentication for PPP succeeds.
Message 4: The local IP address that is assigned by the server.
Message 5: The server’s side IP address.
Message 6: The primary DNS server that is configured on a WAN Settings screen.
Message 7: The secondary DNS server that is configured on a WAN Settings
screen.
Message 8: The PPP link transitions to idle mode. This event occurs when there is
no traffic from the LAN network.
Message 9: The time in minutes that the link was up.
Message 10: Data sent and received at the LAN side while the link was up.
Message 11: The PPP connection terminates after the idle timeout.
Recommended Action To reconnect during idle mode, initiate traffic from the LAN side.
Table 171. System logs: WAN status, PPTP idle timeout
Message 1
Message 2
Message 3
Message 4
Message 5
Message 6
Message 7
Message 8
Message 9
Nov 29 11:19:02 [UTM] [pppd] Starting connection
Nov 29 11:19:05 [UTM] [pppd] CHAP authentication succeeded
Nov 29 11:19:05 [UTM] [pppd] local IP address 192.168.200.214
Nov 29 11:19:05 [UTM] [pppd] remote IP address 192.168.200.1
Nov 29 11:19:05 [UTM] [pppd] primary DNS address 202.153.32.2
Nov 29 11:19:05 [UTM] [pppd] secondary DNS address 202.153.32.2
Nov 29 11:20:45 [UTM] [pppd] No response to 10 echo-requests
Nov 29 11:20:45 [UTM] [pppd] Serial link appears to be disconnected.
Nov 29 11:20:45 [UTM] [pppd] Connect time 1.7 minutes.
Nov 29 11:20:45 [UTM] [pppd] Sent 520 bytes, received 80 bytes.
Nov 29 11:20:51 [UTM] [pppd] Connection terminated.
Explanation Message 1: The PPP connection process starts.
Message 2: A message from the server indicating authentication success.
Message 3: The local IP address that is assigned by the server.
Message 4: The server’s side IP address.
Message 5: The primary DNS address that is configured on a WAN Settings
screen.
Message 6: The secondary DNS address that is configured on a WAN Settings
screen.
Message 7: An idle link is detected.
Message 8: Data sent and received at the LAN side while the link was up.
Message 9: The PPP connection terminates after the idle timeout.
Recommended Action To reconnect during idle mode, initiate traffic from the LAN side.
Table 170. System logs: WAN status, PPPoE idle timeout (continued)