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12. Troubleshoot and Use Online Support
This chapter provides troubleshooting tips and information for the UTM. After each problem
description, instructions are provided to help you diagnose and solve the problem. For the
common problems listed, go to the section indicated.
• Is the UTM on?
Go to Basic Functioning on page 539.
• Have I connected the UTM correctly?
Go to Basic Functioning on page 539.
• I cannot access the UTM’s web management interface.
Go to Troubleshoot the Web Management Interface on page 540.
• A time-out occurs.
Go to When You Enter a URL or IP Address, a Time-Out Error Occurs on page 541.
• I cannot access the Internet or the LAN.
Troubleshoot the ISP Connection on page 541.
• I have problems with the LAN connection.
Go to Troubleshoot a TCP/IP Network Using a Ping Utility on page 543.
• I want to clear the configuration and start over again.
Go to Restore the Default Configuration and Password on page 545.
• The date or time is not correct.
Go to Problems with Date and Time on page 546.
• I need help from NETGEAR.
Go to Use Online Support on page 546.
Note: The UTM’s diagnostic tools are explained in Use Diagnostics
Utilities on page 531.