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Polycom CMA System Operations Guide
176 Polycom, Inc.
View an Endpoint’s Video Feed
To view the video feed for an endpoint (near site or far site)
1 Go to Endpoint > Monitor View
2 As needed, use the Filter to customize the Endpoint list.
3 Select the endpoint of interest and click View Details.
The Device Details dialog box appears. For information about these
fields, see “View Device Details” on page 166.
4 Click Call Info to expand the Call Info options and select Video Feed.
The Endpoint Video section shows the video feed from the near and far
site.
Clear an Endpoint Help Request
To clear an endpoint help request from the CMA system
1 Go to Endpoint > Monitor View
2 As needed, use the Filter to customize the Endpoint list.
3 Select the endpoint of interest and click Clear Help.
The Confirm Endpoint Help Clear dialog box appears.
4 To send a message to the endpoint as well as clear the help request, check
Also send message to endpoint.
5 Click Clear.
6 If you selected the Also send message to endpoint check box, enter the
text message to send the endpoint in the Send Message to Endpoint
dialog box and click Send.
The Endpoint list is updated and alerts for the endpoint are cleared.
Note
This procedure is available on the following endpoint types:
• Polycom HDX system
• TANDBERG
• V-Series and VSX-Series
• ViewStation
Note
If the reason for the original alert still exists on the endpoint, the alert will likely
reappear in the Endpoint list.